Your smart plug

Once you receive your free smart plug through the post, it's really important that you set it up straightaway. That's because as soon as you start using it you'll begin accruing points for you and your team.

You’ll need to set up your smart plug and there’s a really handy video from the manufacturer WIFI PLUG that shows you how:

You’ll receive an email from GenGame with your personal login and password, which you’ll need during set up and there’s some straightforward instructions on the website that will take you through the process step-by-step at

We’re here to help, so if you have any problems at all with setting up or using you smart plug, in the first instance, please contact GenGame who will talk you through the process. If you’re on our Northern Powergrid Priority Services Register (or think you should be) please let us know and we’ll provide you with extra support.

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